Who Can Lodge A Complaint


Any person aggrieved by an action (decision, process, reccomendation, omission etc.) of any functionary of the Ministry / Division / Department / Commission / Corporation of the Federal Government or Institution established or controlled by the Federal Government which :

 1. is contrary to law, rules or regulations or is a departure from established practice or procedure, unless it is bona fide and for valid reasons; or

 2. is perverse, arbitrary or unreasonable, unjust, biased, oppressive, or discriminatory; or

 3. is based on irrelevant grounds; or

 4. involves the exercise of powers or the failure or refusal to do so, for corrupt or improper motives, such as, bribery jobbery, favouritism,  nepotism and administrative excesses; and

 5. neglect, inattention, delay, incompetence, inefficiency and ineptitude, in the administration or discharge of duties and responsibilities.